Technical Expertise

Skills & Technologies

A decade-deep toolkit spanning VoIP infrastructure, UCaaS platforms, network engineering, systems administration, and technical team leadership.

UCaaS & Collaboration

Zoom UCaaS Microsoft Teams Contact Center Platforms SMS Platforms Conference Room Systems Cloud Phone Systems

VoIP & Telephony

SIP Protocol Netsapiens VoIP Platform Cisco Telephony Hardware SBC Cube Router Legacy Telephony Systems VoIP Traffic Optimization Call Center Engineering

Networking

Cisco Firewalls Cisco Switches Wireshark / Packet Analysis Network Architecture LAN / WAN Network Hardware Deployment SIP Stack Troubleshooting

Systems & Infrastructure

Ubuntu Server Linux Administration Multi-Datacenter Operations OS Patching & Updates Security & Threat Detection Alarm & Error Monitoring 99.999% Uptime SLA

Leadership & Operations

Team Leadership Tier 2 & 3 Support Strategic Planning Process Documentation L1 / L2 Staff Training Incident Management Stakeholder Communication

Hardware & Field Work

Site Surveys Conference Room AV Hardware Deployment Multi-Site Support Phone Hardware Design Customer IT Liaison